CareVisor AI: The NDIS Support Worker App, Connected to Your Audit-Ready Platform
More time with clients. Let the CareVisor platform take care of the admin.
CareVisor AI is the NDIS support worker app for teams whose provider runs on CareVisor, the audit-ready NDIS platform built in Australia. Workers check rostered shifts, clock in, complete shift forms and report incidents from the participant's front door. Everything they record lands in the same platform that holds your participant records, staff files, signed agreements and compliance evidence.
The app is free to download on Google Play and the App Store. Workers sign in with the account their provider sets up for them.
What is CareVisor AI, and how does it connect to the CareVisor platform?
CareVisor AI is the free mobile app for NDIS support workers whose provider uses CareVisor. It's the field side of the CareVisor platform, an audit-ready NDIS system for managing participants, workforce, documents, electronic signatures, compliance and claims. Everything workers record in the app on shift is saved to the platform with a time-stamp.
Providers run the business in the web platform: rostering, compliance, documents, agreements, billing and payroll. Workers do the shift in the app. Both sides share one record, so nothing gets retyped from a paper timesheet or a group chat.
CareVisor AI isn't a marketplace for finding clients, and it isn't the NDIA's my NDIS app for participants. It's a work app your NDIS provider gives you, connected to the CareVisor platform that keeps your provider audit-ready.
CareVisor AI app
CareVisor platform
Who uses it
Support workers in the field
Owners, directors, rostering managers, compliance and admin teams
How does CareVisor keep NDIS providers audit-ready?
CareVisor keeps NDIS providers audit-ready by recording evidence as the work happens. Every shift form, progress note, incident, approval and signature is time-stamped and mapped to audit requirements. Dashboards flag expiring worker credentials early, and evidence packs export in one click, in the format auditors expect.
Auditors don't ask whether your workers have an app. They ask for evidence: who delivered the support, what was recorded, who signed what, and whether every worker's checks were current on the day. CareVisor is built so that evidence exists before anyone asks for it.
The app is where a lot of that evidence starts. A progress note written on shift, a GPS clock-in at the door and an incident logged while the details are fresh are stronger evidence than a note typed from memory at 10pm. For the full picture, read what NDIS auditors check and how to prepare for an NDIS audit.
Every record is time-stamped. Shift forms, notes, incidents, approvals and signatures sit in one searchable trail of who recorded what, and when.
Records map to audit requirements. Policies, credentials and records are mapped against what NDIS Commission auditors check under the NDIS Practice Standards.
Credential gaps show up early. Live dashboards flag expiring WWCC, worker screening and training well before they become a finding. See how staff credential tracking works.
Evidence packs take one click. Export records formatted the way auditors and funding bodies expect to receive them.
Gaps get closed, not forgotten. Assign corrective actions with an owner and a due date, then track each one to resolution.
Why use an NDIS support worker app instead of paper and group chats?
Picture a shift run the old way. The roster arrives as a screenshot in a group chat. The timesheet is paper. The progress note gets typed at home that night, from memory, and an incident reaches the coordinator as a text at 10pm.
Each of those handovers is a place where detail drops out. Missing detail is what turns up in an audit.
The CareVisor app keeps the shift in one place, and connected to the platform:
Your roster is in the app. View, accept and manage shifts, and get alerts when something changes.
You clock in where the shift happens. GPS clock-in records the start and finish, and hours flow to payroll.
Notes and incidents get written on shift, while the detail is fresh, and land straight in the provider's records.
You arrive prepared. The participant's goals and supports are on your phone before you knock.
A weak signal doesn't stop the shift. CareVisor built the app to keep working in the field when reception drops out.
Built-in electronic signatures for NDIS service agreements
CareVisor has electronic signatures built in, so service agreements and other participant documents are signed inside the platform. There's no separate e-signature tool to pay for or connect. Each signature records an authenticated user account, email verification and a time-stamp, with a complete record of what was signed and when.
Most providers still send agreements through a third-party signing tool, then download the signed copy and file it somewhere else. That's one more subscription and one more place a document can go missing.
In CareVisor, the signature is part of the record:
Draft, sign and file in one place. Build the agreement from a template in the document builder, send it for signing and the signed copy is saved to the participant's file.
No printing, scanning or re-uploading. The signed document never leaves the platform.
A defensible audit trail. CareVisor's signature record is built to meet the reliable signer identification requirement in the Electronic Transactions Act 1999, which is what NDIS auditors look for in a signed agreement.
Secure client and staff document management
Your client and staff files, stored, organised and securely managed in one centralised platform. CareVisor holds participant records, staff documents and business files together, hosted in Australia on AWS Sydney, instead of scattered across emails, spreadsheets and external storage.
In many NDIS organisations, participant plans sit in email, worker clearances live in a spreadsheet and policies are buried in a shared drive. When an auditor asks for one document, someone spends an afternoon looking for it.
Participant records. Plans, consents, support information and signed service agreements sit in each participant's file. Use our NDIS participant file checklist to see what belongs there.
Staff documents. WWCC, worker screening and training records are collected through guided onboarding checklists and tracked with expiry alerts.
Business files. Policies in the policy library, templates in the document builder and audit evidence in the evidence vault.
Hosted in Australia. Participant, worker and billing data runs on AWS Sydney (ap-southeast-2) and never leaves Australian infrastructure.
The right documents on shift. Support workers see the documents they need for the shift in the app, while providers manage everything in the platform.
What can support workers and providers do in CareVisor?
In the CareVisor AI app (support workers)
Feature
What you can do on shift
Shift management
View, accept and manage your rostered shifts
GPS clock-in
Start and finish shifts on the go, with hours flowing to payroll
Shift forms
Complete digital shift forms on your phone
Progress notes
Write notes from the field, not after you get home
Incident reporting
Log and report an incident while the details are fresh
Participant records
Check goals, supports and the information you need for the shift
Document access
View the documents you need for the shift in one place
Alerts and notifications
Get activity alerts, plus a text when your plans change
In-app support chat
Ask for help without leaving the app
In the CareVisor platform (providers)
Feature
What your team can do
Participant management
Move from referral to active in one place, with plans, consents and every touchpoint in one view
Rostering
Build the week by qualification, availability and location, and text workers when plans change
Compliance tracking
Policy library, credential mapping, expiry alerts and gap flags
Electronic signatures
Get service agreements signed inside the platform, with a defensible audit trail
Document management
Store and organise client and staff files in one secure place
Incident management
Track incidents from report to resolution, with corrective actions and owners
Audit evidence
Export one-click evidence packs in the format auditors expect
Billing and payroll
Build claims and pay runs from the shifts your team delivered
Got your account details? Download the app and open today's shift.
Is the CareVisor app available on Android?
Yes. CareVisor AI is free on Google Play. Search "CareVisor AI" or tap the button below, and Google Play will show whether your phone is compatible.
Can I download CareVisor on my iPhone?
Yes. CareVisor AI is free on the Apple App Store for iPhone and iPad running iOS or iPadOS 15.0 or later.
Who uses the CareVisor app, and who uses the platform?
The app is built for work in the field. Rostering, compliance, documents, signatures and billing happen in the CareVisor web platform.
Support workers
The app is yours: shifts, forms, notes, incidents, participant information and alerts on one phone.
NDIS provider owners and directors
You see the whole business in one dashboard: compliance status, cashflow and rostering gaps. Every CareVisor plan includes unlimited staff, so adding a support worker doesn't change your bill. Check NDIS software pricing for your participant count.
Operations and rostering managers
You build the roster in the platform. Workers see and accept their shifts in the app, and get a text when plans change. Here's how NDIS rostering software handles your side.
Compliance and administration teams
Forms, notes, incidents and signed agreements are recorded during the work, not rebuilt afterwards, and the platform keeps a time-stamped trail of who recorded what. That's the core of CareVisor's NDIS compliance software.
How do I download and set up the CareVisor app?
Your provider sets up your CareVisor account first. Then you download CareVisor AI from Google Play or the App Store, open it and sign in with the account details your provider gives you. The app doesn't work without an account from your provider.
1Check your provider uses CareVisor.
2Download the app. Search "CareVisor AI" on Google Play or the App Store, or use the buttons on this page.
3Sign in with the details your provider gave you. Can't sign in? Contact your provider first.
4Open today's shifts. Your rostered shifts are waiting.
The CareVisor mobile app, listed as CareVisor AI in the app stores, is a free app for NDIS support workers whose provider uses CareVisor. It's the field side of the audit-ready CareVisor platform. Workers view shifts, clock in with GPS, complete shift forms, write notes and report incidents, and every record is time-stamped.
How does CareVisor help NDIS providers stay audit-ready?
CareVisor keeps a time-stamped record of every shift form, progress note, incident, approval and signature, mapped against what NDIS auditors check. Dashboards flag expiring worker credentials before they become findings, corrective actions are tracked to completion, and evidence packs export in one click, formatted the way auditors and funding bodies expect.
Does CareVisor have built-in electronic signatures?
Yes. Service agreements and other participant documents are signed inside CareVisor, so providers don't need a separate e-signature tool. Each signature is tied to an authenticated user account with email verification and a time-stamp, and CareVisor keeps a complete record of what was signed and when, ready for an NDIS audit.
Where are client and staff documents stored in CareVisor?
Participant records, staff documents and business files are stored and organised in one centralised CareVisor platform, not scattered across email, spreadsheets and shared drives. Data is hosted in Australia on AWS Sydney. Support workers can view the documents they need for a shift in the app, while providers manage everything in the platform.
Is CareVisor available for Android?
Yes. CareVisor AI is on Google Play and it's free to download. Search "CareVisor AI" or use the Google Play button on this page. Google Play shows whether your device is compatible when you open the listing. You'll need an account set up by your NDIS provider before you can sign in.
Can I download CareVisor on my iPhone?
Yes. CareVisor AI is free on the Apple App Store for iPhone and iPad. It needs iOS or iPadOS 15.0 or later. Search "CareVisor AI" in the App Store or use the App Store button on this page, then sign in with the account your NDIS provider set up for you.
Does the app require an existing CareVisor account?
Yes. CareVisor AI is provided by your NDIS service provider, and you need an account your provider has set up before you can use it. If your provider doesn't use CareVisor yet, the app won't work for you. Providers can start a 7-day free trial to set up their organisation.
How do I log in to the CareVisor mobile app?
Open CareVisor AI and sign in with the account details your NDIS provider gave you. Your provider manages your account, so if you can't sign in or you've lost your details, contact them first. Once you're signed in, you can also get help through the in-app support chat.
Who can use the CareVisor app?
The app is built for NDIS support workers whose provider uses CareVisor. Provider owners, rostering managers and compliance teams usually work in the CareVisor web platform, where they set up accounts, build rosters and review records. What workers capture in the app, such as shift forms, notes and incidents, feeds that platform.
Does CareVisor support NDIS support workers?
Yes. The app is built around a support worker's day. Workers can view, accept and manage shifts, clock in with GPS, complete shift forms, write progress notes, report incidents, read participant goals and supports, view documents and receive alerts. CareVisor built it to keep working in the field when reception is weak.
How do NDIS providers use CareVisor on mobile?
Providers set up their team in the CareVisor platform, then support workers download the app and sign in. Rosters built in the platform appear in workers' apps, workers get a text when plans change, and clock-in hours flow to payroll. Notes and incident reports are logged from the field during the shift.
Is the CareVisor app the same as the my NDIS app?
No. The my NDIS app is the NDIA's free app for participants. It lets them view their budget and plan information and make claims on self-managed plans. CareVisor AI is a work app for support workers, provided by NDIS providers that use CareVisor. Participants looking for their plan should use the my NDIS app.
More time with clients. Less time on admin.
It sounds like you've had enough of chasing rosters through group chats, hunting for signed agreements and rebuilding records before every audit. CareVisor keeps your participants, workforce, documents and compliance in one platform, and puts the shift on your workers' phones.
