The NDIS service provider platform

Six capabilities.
One platform. Audit-ready.

Every feature maps to what NDIS Commission auditors actually look for. Not a CRM with bolt-ons. A purpose-built operating system for Australian NDIS service providers.

1 Intake & Onboarding 2 Staff & Compliance 3 Rostering & Shifts 4 Incident Management 5 Documentation & Forms 6 Billing, Payroll & Compliance
1 Intake & Onboarding

Referral to active participant in minutes, not days.

AI reads referral emails, extracts participant details, creates the record, and assigns a coordinator. No re-keying, no missed referrals.

AI referral extraction

Forward a referral email. CareVisor reads the attachment, pulls out participant name, NDIS number, plan dates, and support categories.

Auto-coordinator assignment

Route new intakes to the right coordinator based on region, support type, or capacity. No manual triage.

Onboarding checklist

Service agreement, consent forms, plan documents - tracked with status and completion dates. Nothing falls through.

19
Total Intakes
12
Active Participants
Sarah M. - NDIS #4312879 Active
James T. - NDIS #4456201 Active
Priya K. - NDIS #4523087 Pending
David L. - NDIS #4489012 Onboarding
2 Staff & Compliance

Know every worker's status. Before auditors ask.

Track qualifications, clearances, certifications, and training across your entire workforce. Automated alerts before anything expires.

Credential tracking

WWCC, NDIS Worker Screening, First Aid, CPR, manual handling - all tracked with expiry dates and automated renewal alerts.

Expiry alerts

30, 14, and 7-day warnings. Auto-generated email to the worker and their manager. No one gets rostered with an expired clearance.

Compliance dashboard

One screen shows your entire workforce compliance status. Filter by credential type, expiry window, or team. Export for audit in one click.

Workforce Compliance 94% compliant
NDIS Worker Screening 32/32
Working With Children Check 32/32
First Aid Certificate 30/32
CPR Certification 32/32
Manual Handling 31/32
3 Rostering & Shifts

Build a week's roster in under an hour.

Drag-and-drop scheduling with live conflict detection. Workers see shifts in the app, clock in with GPS, and submit notes before they leave.

Drag-and-drop roster

Visual weekly roster. Drag shifts between workers or days. Recurring shifts in two clicks. Bulk actions for common patterns.

GPS clock-in/out

Workers clock in from the app with GPS verification. You see who arrived, who's running late, and who hasn't clocked out.

Live conflict detection

Scheduling conflicts, qualification mismatches, and availability clashes are flagged before you publish the roster.

This week's roster
Mon
14
Tue
15
Wed
16
Thu
17
Fri
18
Lisa M. · 8:00 - 14:00 · Sarah's home Confirmed
Ahmed R. · 9:00 - 15:00 · Community Confirmed
Conflict: Tom K. double-booked Wed PM Resolve
Mei W. · 14:00 - 20:00 · James's home Pending
4 Incident Management

Report from the field. Escalate in real-time.

Workers report incidents from their phone in under two minutes. Auto-classification, escalation workflows, and NDIS Commission-ready SIRS reports.

Mobile incident reporting

Guided forms on the worker's phone. Incident type, severity, description, and photo attachments - submitted in under two minutes.

Auto-classification & escalation

Incidents are classified by type and severity. High-severity events trigger immediate manager notifications and NDIS Commission reporting timelines.

SIRS-compliant reports

Generate NDIS Commission-ready Serious Incident Response Scheme reports. Complete audit trail from report to resolution.

Incident Log All resolved
Near-miss fall - Sarah M. Closed
Medication error - James T. Closed
Property damage - Community visit Closed
Behavioural incident - SIRS filed Closed
SIRS report auto-generated · Ready for NDIS Commission submission
5 Documentation & Forms

Service agreements signed, filed, and audit-ready.

Auto-generated service agreements with legally compliant e-signatures. Every document versioned, timestamped, and tied to the right participant.

Auto-generated agreements

Service agreements pre-filled from participant plan data. Pricing pulled from the current NDIS price guide. Ready to send in seconds.

Defensible e-signatures

Signed in-app with authenticated accounts, email verification, and timestamp. Meets Australian Electronic Transactions Act requirements.

Version control & expiry

Every change is tracked. Expired agreements are flagged 30 days out. Audit trail shows exactly what was signed and when.

Service Agreements
SA-2026-0041 · Sarah M. Signed
SA-2026-0042 · James T. Signed
SA-2026-0043 · Priya K. Awaiting signature
SA-2025-0039 · David L. Expiring
E-signatures meet Electronic Transactions Act (Cth) requirements
6 Billing, Payroll & Compliance

SCHADS calculated correctly. Every single shift.

NDIS price guide auto-updated. SCHADS calculations in the correct order. Invoices generated, bulk claims submitted, and payroll reconciled through Xero or MYOB.

Correct SCHADS engine

Penalties, casual loading, and overtime calculated in the legally mandated order - not the wrong order most platforms use. Logged per shift for FairWork audit.

Bulk NDIS claiming

Generate invoices from completed shifts. Submit bulk claims to the NDIA portal. Reconcile payments against your accounting software.

Xero, MYOB, Employment Hero

Two-way sync with your accounting and payroll platforms. No CSV exports, no copy-paste reconciliation.

$47,280
Claims submitted this month
98.4%
First-pass claim accuracy
SCHADS calc: correct penalty order verified Pass
NDIS Price Guide: 2025-26 rates loaded Current
Xero sync: 142 invoices reconciled Synced
7-year invoice archive · Audit-exportable Active
Audit-Ready by Design

Most providers don't fail audits because they're bad at care.
They fail because they can't prove they're good at it.

CareVisor doesn't bolt compliance on as an afterthought. Every workflow, every screen, and every report is structured around what NDIS Commission auditors actually look for when they walk through your door.

Auditors look for

Signed service agreements on file

CareVisor auto-generates agreements from plan data, captures legally defensible e-signatures, and stores every version with timestamps.

Auditors look for

Current worker clearances & qualifications

Every credential tracked with expiry alerts. Workers with lapsed clearances can't be rostered. One-click export of your full compliance register.

Auditors look for

Incident records with resolution trails

Every incident timestamped, classified by severity, with a full chain from initial report to resolution. SIRS reports auto-generated for Commission notification.

Auditors look for

Correct SCHADS pay calculations

CareVisor calculates penalties, loading, and overtime in the legally mandated order. Every shift has a calculation log - exportable in seconds for FairWork review.

Auditors look for

Shift records with clock-in evidence

GPS-verified clock-in and clock-out for every shift. Shift notes, participant documentation, and task completion - all tied to the rostered service.

Auditors look for

Consistent record-keeping systems

One system for participants, workers, shifts, incidents, documents, and billing. No scattered spreadsheets, no missing links between records.

We designed CareVisor with input from compliance specialists who sit on the other side of the audit table. The system doesn't just pass audit - it prepares for it, every single day.
- The CareVisor team, built by people who understand NDIS operations
See how it works - Book a Demo
Integrations
Plugs into the tools you already use.

No rip-and-replace. CareVisor syncs with your accounting, payroll, and HR platforms so you keep what works.

Xero

Two-way invoice and payment sync. Reconcile NDIS claims automatically.

MYOB

Payroll and invoicing sync. Export in MYOB-native format.

Employment Hero

HR and payroll sync. Push approved timesheets directly into payroll runs.

KeyPay

SCHADS-aware payroll export. Tri-platform export for multi-system providers.

One app for your support workers.
No training manual required.

Today's shifts, participant notes, GPS clock-in, incident reports, and document uploads - all in one place. Workers open the app and know exactly what to do.

Today's shifts with participant details
GPS clock-in and clock-out
Shift notes and document attachments
Mobile incident reporting
Offline-ready - works without signal
CareVisor
Next shift
Sarah M. - Home visit
Today · 8:00 AM - 2:00 PM
Confirmed
Afternoon
James T. - Community
Today · 3:00 PM - 6:00 PM
Upcoming

Ready to see it on your data?

Book a 15-minute demo. We'll walk through your setup and show exactly how CareVisor handles rostering, compliance, and claims for your operation.

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