The things providers actually ask us.
Straight answers. If we don't have one, we'll tell you.
Why do you price per participant instead of per user?
Because your participants are your revenue base, not your team. Per-user pricing penalises
you for hiring the support workers and coordinators you need to deliver quality care. Participant pricing
means you can grow your team without your software bill growing with it.
What happens when I add a participant mid-month?
We pro-rate. Your next invoice includes a line item for the partial-month increase. When
participants leave, the same rule applies. Your bill adjusts down automatically. No manual tier changes, no
surprises.
How is my platform price worked out?
We use standard tapered pricing: the per-participant rate eases as you grow, with anchor
points at 4 and 100 participants (e.g. Professional $99/mo at 4 participants, $499/mo at 100). Between 100
and 400 the taper continues at half slope. Move the slider to see your exact total. All figures are per month,
ex GST, with unlimited staff on every plan.
Is there a minimum?
Yes. The slider starts at 4 participants. Solo operators with 1–3 participants: talk to
us. We'll usually fit you in under Professional at the 4-participant price during your first six months.
What's the difference between Monthly, Annual, and Yearly billing?
Monthly is month-to-month with no commitment — the highest rate.
Annual is a 12-month commitment billed monthly at 25% less than the monthly rate.
Yearly is a single upfront annual payment at 30% less than the monthly rate — the best value.
Toggle between options above the slider to compare. Prices are always shown per month, ex GST.
Can we migrate from our existing CRM?
Yes. We've migrated providers off every major NDIS service provider platform currently in
the Australian market. Send us an export of your participant list, worker details, and documents. We handle
the load and configuration. Typical turnaround is 48 hours from handover to go-live.
Is the SCHADS engine really different from other NDIS service provider platforms?
Yes, and this is the specific thing FairWork looks for. Most platforms calculate SCHADS
allowances in the wrong order (applying casual loading before penalties, for example), which produces the
wrong figure. Ours enforces the correct calculation order and logs a record per shift. When audited, you
export the log in seconds rather than reconstructing it by hand.
Is there a setup fee?
No setup fee on Professional or Premium. Custom is quoted per scope. Setup is included in
the agreed figure, never invoiced separately after the fact.
Will my data stay in Australia?
Yes. All data runs on AWS Sydney (ap-southeast-2). Your participant, worker, and billing
data never leaves Australian infrastructure.
What happens above 400 participants?
You move to Custom. At that scale, operations get more complex (multi-location, unique
award streams, dedicated infrastructure). We scope the engagement with you, quote a fixed monthly licence plus
setup, and commit to SLAs from day one. Book a scoping call and we'll give you a fixed quote within five
business days.